Technical Support Services
GINEVRI's Commitment to Quality Assurance and Customer Satisfaction
GINEVRI offers comprehensive technical support services for its equipment through its technicians and authorized distributors. Our dedicated team is committed to receiving and resolving all your technical support requests promptly.
To ensure the highest standards of service, GINEVRI provides regular training and upgrade courses for its technicians and distributors. These training sessions take place in healthcare facilities and at our headquarters in Albano Laziale (Rome) to meet the following requirements:
- Update on technical knowledge of devices, including periodic maintenance operations, understanding and implementation of protocols, and utilization of checklists as per the instructions provided with the devices.
- Training in control and verification systems for the operations required on each device.
- Assurance of full compliance with Directive 93/42/EEC, encompassing post-market surveillance and traceability of devices.
- Presence of qualified, trained, and continuously updated personnel specializing in our devices.
- Use of original consumables, as provided by the manufacturer, to execute operations on the device without compromising its original safety and functionality conditions. This ensures the preservation of the CE mark and minimizes user responsibility.
This commitment to excellence guarantees the maximum value of our equipment and, consequently, minimizes user responsibility.
Maintenance Contracts for Customers
Full Service Maintenance Contracts – Type A:
- Excludes spare parts and consumables.
- Includes scheduled maintenance visits.
- Provides guaranteed, unlimited fixed-price interventions.
Full Risk Maintenance Contracts – Type B:
- Includes spare parts, with consumables excluded.
- Covers scheduled maintenance visits.
- Allows unlimited calls without additional costs.
Equipment Rental Contracts
By renting GINEVRI equipment directly from the manufacturer, customers ensure access to medical devices in perfect working order. Periodic scheduled preventive interventions are included, relieving customers from the burden of device maintenance and reducing machine downtime. Additionally, these contracts can be customized to integrate consumable materials based on the customer’s needs.
Plus Services
Services not included in the contracts are available upon request, including electrical safety checks and additional instrumental assessments.
- Ability to purchase specific service packages for each device.
Interventions on Call
In the event of failures that cannot be repaired on-site, the equipment can be sent to our headquarters in Albano Laziale (Rome), where our team will ensure its complete functional recovery.
Our technicians are readily available to conduct on-site interventions. Simply submit a request via email to the following addresses:
Technical Assistance (Worldwide)
Customers can request any technical intervention on GINEVRI’s products through our authorized distributors worldwide.
Our headquarters’ team consistently supports and assists our distributor’s technicians during the repair process, addressing any malfunctions or failures detected in the use of our equipment.
Original Spare Parts and Consumables
GINEVRI provides original spare parts and consumables for all its products. Customers can contact the headquarters (for the Italian territory) or their local distributor for any material requests.
This is essential to perform operations on the device without altering the original conditions of safety and functionality, thereby avoiding the risk of the CE mark’s decay.
Training and Upgrade
A comprehensive understanding of medical devices enhances experience, increases efficiency, and boosts productivity in healthcare facilities, contributing to the consistent maintenance of safety product standards. For this reason, GINEVRI offers its customers, technicians, and distributors the opportunity to participate in training and upgrading courses, both on-site and at our headquarters in Albano Laziale (Rome).
Our technicians will educate the medical staff on the proper use of our devices, addressing common issues as needed to ensure optimal equipment utilization.
Repairs at Our Laboratories
Customers can send equipment to our laboratories in Albano Laziale (Rome) with our authorization or through the nearest authorized distributor if on-site resolution is not possible.
Our headquarters’ team will restore the device to its original performance and send it back after completing all necessary check-out procedures in accordance with quality standards.
Service Contracts
By communicating the operational needs of your department, you’ll have the opportunity to enter into service contracts that can be customized based on the type of equipment, annual working hours, and/or the number of analyses.
Address
Via Cancelliera, 25/b 00041 Albano Laziale (Roma), Italy
Call Us
+39 06 9345 100
Email Us
mail@ginevri.com
ginevrisrl@legalmail.it